Monthly Billing

August 25, 2021 News

The switch to monthly billing will take effect September 2021.  Customers have been notified via their current bi-monthly billing statement in the mail.  This change is applied to all City of Danville utility customers.  The switch is primarily based on customer feedback as well as recommendations of the City of Danville Commission.  The City wants to more adequately coincide with other typical monthly billing cycles (i.e. electric and cell phone bills) in hopes to allow the customers to more efficiently plan for and accommodate other financial needs in their home or business on a monthly basis.  We feel as though the transition will go smoothly as we have the confidence in our utility customers to budget for a monthly utility bill moving forward much like they would other monthly bills.  This applies to all utilities currently listed on the utility bill and the customer currently has the ability to initiate online payments via the City of Danville website.  If a customer has yet to set up an online payment account and are interested in doing so, the customer will need to come into City Hall and set up an online payment account to use moving forward if preferred. 

FAQ – Monthly Utility Billing

When will the switch to monthly billing take effect? The switch to monthly billing will take effect September 2021.

  1. How have customers been notified? Does this also apply to Perryville and Junction City water/sewer customers? Customers have been notified via their current bi-monthly billing statement in the mail and the City of Danville will be providing notice via social media.  This change is applied to all City of Danville utility customers. 

  2. Why has the city decided to switch to monthly billing (as it applies to both the city and its customers)?  The switch is primarily based on customer feedback as well as recommendations of the City of Danville Commission.  We want to more adequately coincide with other typical monthly billing cycles (i.e. electric and cell phone bills) in hopes to allow the customers to more efficiently plan for and accommodate other financial needs in their home or business on a monthly basis.    

  3. Do you expect this to be a smooth adjustment? How will this transition take place?  Yes, we feel as though the transition will go smoothly.  We have the confidence in our utility customers to budget for a monthly utility bill moving forward much like they would other monthly bills. 

  4. Is this applicable to all utilities on the bill (water, sewer, trash, anything else)?  Yes, this applies to all utilities currently listed on the utility bill. 

  5. Does the city plan to initiate online payments of bills anytime soon, or change the way bills are formatted?  The customer currently has the ability to initiate online payments via the City of Danville website.  If they have yet to set one up and are interested in doing so, the customer will need to come into City Hall and set up an online payment account to use moving forward if preferred. 

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